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      Innovation that simplifies what’s complex.

      The pharmacy landscape is evolving fast. You need solutions that simplify administration, improve member experiences and deliver measurable value — today and into the future.

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      Managing pharmacy benefits has never been more complex. Rising specialty costs. Increasing demand for transparency. Higher expectations from plan members.

       

      You need solutions that reduce administrative burden, strengthen the member experience and support better financial outcomes. Purposeful innovation makes that possible — combining scale, technology and clinical expertise to help you stay ahead of what’s next.1

      $770M+ invested annually in technology to drive member-focused innovation.
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      Innovation, with purpose

      Innovation should make your job easier — not more complicated. It should show up in ways that matter to you:

      • Less administrative friction through smarter automation
      • Stronger member engagement through intuitive digital experiences
      • More predictable costs through transparent pricing models
      • Clinical integrity at every step, even as processes accelerate

      Because when you focus on what really matters — affordability, simplicity and outcomes — innovation becomes meaningful.

       

      A history of innovation — built around you

      Real innovation isn’t about being first. It’s about helping you solve problems before they become bigger challenges. Here’s how forward-thinking decisions have translated into measurable impact for clients and members.

       

      Vertical timeline graphic showing key milestones in pharmacy benefit management from 2012 to 2025. In 2012, competition was created to lower drug costs and reduce unnecessary spending. In 2015, a direct generic sourcing model was launched to improve supply stability and cost control. In 2017, access to affordable insulin expanded to improve adherence and long term outcomes. In 2018, investment in EHR connectivity streamlined workflows and reduced delays. In 2023, TrueCost™ transparent pricing was introduced to provide clearer cost visibility and planning confidence. In 2024, a $0 copay biosimilar alternative was adopted to reduce specialty drug spending while maintaining access. In 2025, touchless prior authorization was enabled to shorten timelines and lower administrative burden.

       

      We build with the future in mind — and we’ve got a track record to prove it.

      Innovation that delivers where it matters most

      Practical solutions designed to reduce friction, strengthen performance and improve the member experience across every touchpoint.

       

      AI with a human touch

      AI-powered processes help accelerate prior authorization reviews and streamline workflows, reducing administrative burden while maintaining clinical integrity.

      Explore how AI supports efficiency
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      Seamless member experiences

      Integrated pharmacy, digital and support touchpoints reduce confusion, minimize disruptions and help members stay on track with their therapy.

      See how connected experiences improve
engagement
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      Smarter plan management

      Real-time insights and self-service tools simplify plan management, improve visibility into performance and help optimize pharmacy benefit spend.

      Discover smarter plan management tools
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      Built-in security

      A dedicated security program and zero-trust architecture help safeguard data and systems, supporting resilience in an increasingly complex threat environment.

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      Stay ahead of what’s next in pharmacy benefits

      Get insights on emerging trends, product updates and strategies designed to help you manage cost, complexity and member expectations.

      Subscribe for updates
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      Let's simplify what’s next

      Connect with a team that understands your goals and is ready to help you design smarter, more resilient pharmacy benefits.

      Contact us

      • 1  $770M+ technology investment (Gen Ai, agentic ai, innovative technology) to drive transformation in enabling member focused services for efficiency, growth and differentiation. CVS Health Analytics, 2025.