Getting the right medication shouldn't be a struggle
That's why we advocate for your members, designing processes that cut through red tape and reduce costs. We’re dedicated to removing extra work so they can focus on what matters most — their health.
We’re constantly innovating to deliver a best-in-class member experience. We gather insights by listening to clients and members through a continuous feedback loop. Through that, we focus on proactively easing transitions and minimizing disruptions.
Brian Leadingham
SVP, PBM Operations
Stat: CVS Caremark Member Experience Survey, 2025.
Designing experiences that revolve around each member
Affordability
Out-of-pocket costs stay low because we provide clients with a range of plan design options to fit their needs. We give members proactive savings advice and real-time visibility into costs.
Access
Nationwide access and scale offer comprehensive services and the largest network of covered pharmacies. This allows us to provide personalized support and connections.
Support
Member communications are timely, focused and personal. We provide clinical support and contact members directly so they understand their benefits and how to use them.
Transitions
Member advocacy is our top priority. We do the heavy lifting to help keep members on track, providing additional support during important milestones.
What our clients are saying
“CVS Caremark has been prompt in keeping us updated and informed on legislation and quick to resolve employee issues.”
~ Employer client
“CVS Caremark is a great business partner. I have confidence the Account, Benefit and Clinical Account Teams are working for the best interests of the plan and our members.”
~Health plan client
“The service is fantastic. Emails are answered promptly and they’re always one step ahead, making sure we’re informed about policy changes or anything that impacts members.”
~ Employer client
“CVS Caremark is a great business partner, providing pharmacy benefits to more than 6,000 members enrolled in our medical plans.”
~ Employer client
“CVS Caremark is very proactive with communicating and providing the latest cost savings measures that can be implemented. Very responsive to member needs.”
~ Employer client
“CVS Caremark's innovations are delivering better service to members.”
~ Employer client
Interested in elevating your member experience?
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