Optimizing Member Experience
We’re committed to delivering a superior member experience across the health care journey. Your members’ success means our shared success.
We use feedback from 17 million people to positively impact your plan members’ health and hold ourselves accountable.
We’re making health care more convenient and accessible for members by optimizing and integrating our enterprise assets for a more simplified ecosystem that unifies and smooths operations.
Clients have the full support of our connected, agile model – along with a dedicated team of pharmacists, clinicians, and operational experts – to help grow and retain members and deliver experiences that exceed expectations.
96% member satisfaction1
Implementation and onboarding excellence
98% client satisfaction with Welcome Season2
99.9% members with no impact3
No two journeys are the same when it comes to health. We tailor outreach and engagement to support each of your members and their unique needs – wherever they seek care and in ways they prefer.
Featured solutions
Affordability
Lowering out-of-pocket costs to help increase satisfaction and improve adherence
Let's work together to find a solution that works for you
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1 Member Experience Survey - CVS Caremark, 2023.
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2 Welcome Season Results - CVS Caremark, 2023.
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3 Ibid.
