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Optimizing Member Experience

We’re committed to delivering a superior member experience across the health care journey. Your members’ success means our shared success.

We use feedback from 17 million people to positively impact your plan members’ health and hold ourselves accountable.

We’re making health care more convenient and accessible for members by optimizing and integrating our enterprise assets for a more simplified ecosystem that unifies and smooths operations.

Clients have the full support of our connected, agile model – along with a dedicated team of pharmacists, clinicians, and operational experts – to help grow and retain members and deliver experiences that exceed expectations. 


96% member satisfaction1


Implementation and onboarding excellence


98% client satisfaction with Welcome Season2

99.9% members with no impact3


No two journeys are the same when it comes to health. We tailor outreach and engagement to support each of your members and their unique needs – wherever they seek care and in ways they prefer.

Featured solutions


Lowering out-of-pocket costs to help increase satisfaction and improve adherence

See our strategies


Facilitating access to the medications members need to stay healthy

See our solutions


Connections to support members throughout their health care journey

See our connections


Leveraging our expertise to help members navigate change

See our approach


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  • Member Experience Survey - CVS Caremark, 2023.

  • Welcome Season Results - CVS Caremark, 2023.

  • Ibid.