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How digital connectivity improves the patient experience

Being connected in care to members and providers accelerates innovation


From the Editors


With our innovative digital tools, patients can access the support they need when and where they need it, across the duration of therapy, for better costs and care outcomes.

When members receive ongoing support managing their condition, the benefits are clear:

  • Better adherence
  • Slower disease progression
  • Improved health outcomes
  • Avoidance of downstream costs

Watch this video with Lucille Accetta, Senior Vice President, Head of Specialty Pharmacy Operations, CVS Health.


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LUCILLE ACCETTA: Being able to connect to the patient right at the time of diagnosis, being able to help them not only track where their drug is in the process of getting completed but also to track their disease from the start. And if you think about it, it's not just at that start of the therapy but also throughout their therapy, checking in on them, doing symptom tracking, looking out for adverse events, being able to have a video chat with a nurse or a pharmacist, secure text messaging if needed.

And so the assets of digital are endless. And, hopefully, with our omnichannel approach, we'll see that integrated even with their nonspecialty conditions and being able to look at a patient so much more holistically.



For more information on our integrated solutions to deliver savings along with a better member experience, click here to read our white paper.



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