Watch how we help members get the most from their benefits
[Visual cue] MUSIC – upbeat, bright, and emotive. Open with CVS Caremark logo. Text on-screen scrolls through: “Making service– empathy – personal support the center of Rodney’s story” Footage shows Rodney, a CVS Caremark member, outside in a garden.
VO: When a CVS Caremark customer care rep helped him get back to giving back with a new glucose monitor
[Visual cue] Rodney walks into his community center.
VO from Rodney: “When I knew that the representative was listening, I felt at ease …”
[Visual cue] Rodney sits with his community and helps in the community garden
Text on-screen reads: “Condition-specific support”
VO from Rodney: “I felt like a burden was being lifted and I felt really relaxed that now I can get what I need”
[Visual cue] Rodney checks his glucose levels at home
Text on-screen reads: “Help staying on track”
VO from Rodney: “It’s an exhilarating feeling that they really care”
Text on-screen reads: guidance – patience — expertise
[Visual cue] Image fades into CVS heart and logo with text on-screen: “More care in every story”
Rodney got help right away to replace his device
Our CVS Caremark® customer care reps help members stay on track with personal support.
Affordable medication is part of Tricia’s plan
Members like Tricia save on prescriptions just by being members. Because savings are built in to our plans, automatically.
[Visual cue] MUSIC - upbeat, bright, and emotive. Text on-screen scrolls through: “Making access – personal support – affordability the center of Tricia’s story”
VO from narrator: “Making affordability the center of Tricia’s family story.”
[Visual cue] Open on Tricia, a CVS Caremark member, being interviewed at home.
VO from Tricia: “I can't say enough good things about CVS Caremark in terms of affordability.”
[Visual cue] Screen shifts to multiple scenes of Tricia and her children together at home
VO from Tricia: “There's eight of us, 6 kids in our family. We have well over 50 medications.”
[Visual cue] Text on-screen reads: “No need for coupons. No hassle.”
VO from narrator: “Since savings are built into our plans, there’s a whole lot more for the whole family.”
[Visual cue] More footage of Tricia and her family hanging out at home, eating, going outside ...
VO from Tricia: “With a big family like mine and with all the conditions, I would never want to switch anywhere else. It’s been extremely affordable for us.”
[Visual cue] Text on-screen reads “More care in every story” over a shot of Tricia and all her kids at their neighborhood park. Image fades into CVS heart and logo.
[Visual cue] MUSIC – upbeat, bright, and emotive. Open on Ellen, a CVS Caremark member, being interviewed at home. Text on-screen scrolls through: “Making confidence – freedom – access the center of Ellen’s story”
VO from Ellen: “All of my productivity comes from being healthy”
[Visual cue] Ellen plays tennis outdoors
VO from narrator: “CVS Caremark makes sure Ellen has the medication she needs to stay on top of her game”
[Visual cue] A box is delivered to Ellen’s home
Text on-screen reads: “Prescription delivery options”
[Visual cue] Ellen is playing tennis, returning a serve. Visuals then switch to being interviewed at home and going through her day: making coffee, working, checking on her prescription refills …
VO from Ellen: It’s a great feeling to know that I don’t have to worry about the timing of things or running out of a prescription, that it’s all handled behind the scenes. I have confidence that wherever I go, I don’t have to worry about it.
[Visual cue] Image fades into CVS heart and logo with text on-screen: “More care in every story”
Access healthier members
Members like Ellen stay healthier with more access, so they can get medication wherever, whenever and however it works for them.
Together, we can write a better future in health care
A new prescription can be a lifestyle change (even if it’s for the better), but paying for it shouldn’t be. We work behind the scenes to help lower costs for everyone, without compromising on experience.
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93% member satisfaction
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29.3% reduction
in out-of-pocket member costs* for 30-day supply prescriptions
“CVS Caremark is very proactive with communicating and providing the latest cost savings measures that can be implemented. Very responsive to member needs.”
— CVS Caremark employer client
“CVS Caremark is a great business partner. I have confidence the Account, Benefit and Clinical Account Teams are working for the best interests of the plan and our members.”
— CVS Caremark health plan client
“The service is fantastic. Emails are answered promptly and they’re always one step ahead, making sure we’re informed about policy changes or anything that impacts members.”
— CVS Caremark employer client
What’s new in the pharmacy benefits world?
Find out what’s new and next so you can stay on top of what you need to keep members healthier and reach your goals.
Get in touch
Let us know if you want to learn more about how to best reach your goals.
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*FOR 93% MEMBER SATISFACTION WITH BENEFITS SOURCE: CVS Caremark member experience survey. MyStats. P1009480721. Published 2025. This represents the percent of members who indicated a rating of satisfied or better on a 5-point scale.
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*FOR 29.3% REDUCTION IN OUT-OF-POCKET MEMBER COSTS SOURCE: CVS Caremark analytics. Published 2023. Average out-of-pocket costs for members decrease from $11.38 to $7.26 from 2016 to 2023. All data sharing complies with applicable law, our information firewall and any applicable contractual limitations. Actual results may vary depending on benefit plan design, member demographics, programs implemented by the plan and other factors.
